Who We Are
Our website address is: https://thermaliteshutters.co.uk.
Thermalite Shutters Ltd is a UK company supplying the Thermalite Ultra-Clear® energy-saving shutter system and the SatinSelect™ shutter system to trade partners and customers. You can reach us at trade@thermaliteshutters.co.uk.
Information We May Collect
We may collect personal information from you when you visit our website, contact us, or use our services. This information may include but is not limited to:
- Name
- Contact information (email address, phone number)
- Address
- Business or trade account details, where applicable
- Communication preferences
When visitors leave comments or submit enquiry forms on the site, we collect the data shown in those forms, along with the visitor’s IP address and browser user agent string to help with spam detection.
How We Use Your Information
We use the information we collect for various purposes, including:
- To comply with applicable laws and regulations
- To provide and improve our products and services
- To communicate with you via phone, email, and WhatsApp
- To process and manage trade and customer enquiries, quotes, and orders
- To send you offers and marketing communications (you can opt out at any time by emailing trade@thermaliteshutters.co.uk)
Cookies
Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or may not function properly.
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded content from other websites
Articles on this site may include embedded content (for example, videos, images, and articles). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Sharing your information
We may share your personal information with third parties only for the purposes of providing our products and services. We will not sell your information to third parties. If you request a password reset, your IP address will be included in the reset email.
We use trusted third-party service providers to help us operate our business — for example, customer relationship management (CRM) and enquiry-management platforms, email and communication tools, and website hosting providers. These providers process your data on our behalf and only for the purposes of delivering our services to you, under appropriate contractual safeguards.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your rights over your data
You have the right to request access to, correction of, or deletion of your personal information. You can also object to the processing of your personal information or request that we restrict processing. If you have an account on this site, or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise these rights, please contact us at trade@thermaliteshutters.co.uk.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Some of our third-party service providers may store or process data outside the United Kingdom, including in the European Union and the United States. Where your personal information is transferred outside the UK, we take steps to ensure it is protected by appropriate safeguards, such as standard contractual clauses or equivalent measures recognised under UK data protection law.
Data security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.